Bethlehem (610) 865-4999 — West Reading (610) 374-3355 info@dclick.com

2018 iPhone Battery Service & Support

the big news on batteries & how we can help best for your phone

The truth about Apple batteries

Lithium-Ion

Rechargeable lithium-ion technology has improved dramatically. Compared with older battery types, lithium-ion batteries weigh less, have longer lifespans, and charge more efficiently. The best charging habit for a Li-on battery is to charge whenever you can on a safely rated adapter.
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Maximizing Lifespan

Poor battery life can be improved by updating iOS software, avoiding extreme temps below 32˚and above 95˚, and checking your settings for opportunities.  

Li-on batteries do not have a “memory” and don’t need to be fully discharged regularly beyond normal use.

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Potential Issues

Your own battery’s lifespan will vary depending on how you use your device as well as the settings you choose for it. Once a battery’s capacity diminshes greatly, heavy demand and peak loads can cause your device to shut off unexpectedly and potentially damage internal components.

Resolutions

With iOS 11.3, Apple has enabled an optional performance management feature on iPhones with greatly diminished batteries to avoid unexpected shutdowns. This can help in the short term, but eligible devices can be repaired with a new battery and performance restored.

How we can help

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Authorized Repair

Double Click Computers is an Apple authorized service provider and we are able to service iPhone batteries onsite. In order to receive this service the phone must be in good physical condition without any screen damage.

Due to high demand, we have limited battery supplies. To protect your information and save time, follow the steps below before scheduling service

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Repair Costs

iPhone 5s and older – $99 + tax

($79 battery + $20 labor)

iPhone 6 and newer – $49 + tax

($29 battery + $20 labor)

If a battery fails perfomance diagnostics & is in warranty without any physical damage, it may be eligible for a free replacement. Until Dec 30 2018, in- warranty devices with batteries passing diagnostics are still eligible for repair at customers discretion; see costs above

Service Process

We require the phone to be brought in for a diagnostic and physical inspection which takes about 15 minutes. We also require the repair to be paid for upfront as we order the battery. Batteries currently take 7 to 10 business days to arrive. Once the parts are received we will need you to return with the phone to have it installed. Average install time is about 1 hour.

Step 1:

Disabling Find My iPhone verifies ownership of device & must be turned off for service. Requires a valid Apple ID & password. Reset accout details here.

Step 2:

Perform a backup to ensure your data is safe. If a repair is unsuccessful, device replament may be necessary.

For more information: click here

Step 3:

Book an appointment. This can be done via the Apple Support app OR by using the Apple Service Locator